altra66 Privacy Policy

Introduction

This Privacy Policy is issued by altra66 ("we", "our platform") and applies to all users who register an account, access services, or interact with the altra66 platform in any capacity. By registering an account or continuing to use altra66 services, you agree to be bound by the terms set out in this Privacy Policy.

altra66 operates under international licensing and complies with the data protection requirements set by our licensing body. We take this responsibility seriously and continually work to ensure your personal information is handled with full integrity, transparency and security.

Information We Collect

altra66 collects several categories of information to enable us to provide a complete, secure service that meets our licensing requirements. The information we collect includes:

• Identity information: Full name, date of birth, identification card number (MyKad), mobile phone number and email address. This information is required during the account registration and identity verification process.
• Financial information: Details related to the payment methods you use, such as e-wallet account numbers and information related to deposit and withdrawal transactions. altra66 does not store any credit card numbers or your banking passwords.
• Platform usage information: Records of gaming activity, betting history, claimed bonus records, game preferences and platform access times.
• Technical information: IP address, web browser type, device type, operating system and session data collected automatically when you access our platform.
• Communication information: Records of correspondence between you and the altra66 customer support team via live chat or email.

How We Use Your Information

Information collected by altra66 is used solely for legitimate purposes directly related to the provision of platform services. Those purposes are as follows:

• Creating and managing your user account and ensuring its security.
• Processing deposit and withdrawal transactions using your chosen payment method.
• Meeting the identity verification (KYC) requirements mandated by our international licensing.
• Identifying and preventing fraud, money laundering or misuse of the platform.
• Providing responsive 24/7 customer support in Malay and English.
• Sending account-related communications such as transaction confirmations, security notifications and policy updates.
• Improving the quality of our services based on usage patterns and user feedback.
• Complying with applicable legal obligations and licensing requirements.

Sharing Information with Third Parties

altra66 does not sell, rent or disclose your personal information to any third party for marketing or commercial purposes. Your information may only be shared in the following limited circumstances:

• Payment service providers: When you carry out a transaction via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or crypto assets (USDT, BTC, ETH), the required information will be sent to the relevant provider solely to process that transaction.
• Game software providers: Game providers that supply content to our platform may receive aggregated, non-individually identifiable game statistics for technical optimisation purposes.
• Regulatory and licensing bodies: To meet international licensing compliance requirements, certain information may need to be submitted to the relevant regulatory body.
• Legal requirements: In situations where we are legally required to disclose information to authorities, we will comply with valid court orders or lawful legal notices.

Cookies and Tracking Technologies

The altra66 platform uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions properly. The following explains how we use cookies:

• Session cookies: Used to maintain your login session so you do not need to re-enter your password repeatedly while using the platform within the same session.
• Preference cookies: Store your settings and preferences such as interface language and game display settings so your experience is more comfortable.
• Analytics cookies: Help us understand platform usage patterns in aggregate for improvement purposes. This data does not contain personal information that can directly identify an individual.
• Security cookies: Used to detect suspicious access attempts and protect your account from unauthorised access.

You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect platform functionality.

Data Security Measures

altra66 implements multiple layers of technical and organisational security to protect your personal information from unauthorised access, loss or disclosure. The key measures we apply include:

• Data encryption using 256-bit SSL/TLS protocols for all communications between your device and our servers.
• Password storage in encrypted form using a strong hashing algorithm — we cannot see your original password.
• Internal access controls ensuring only authorised staff can access user data, and only to the extent required for their duties.
• Regular security audits by a cybersecurity team to identify and address any vulnerabilities.
• A 24/7 monitoring system to detect any suspicious activity or data breach attempts.
• Secure data backups and disaster recovery procedures to ensure continued service availability.

User Rights

As an altra66 user, you have certain rights regarding your personal information. We fully respect these rights and will handle every request with care:

• Right of access: You have the right to request a copy of the personal information we hold in relation to your account.
• Right of rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction.
• Right of erasure: In certain circumstances, you may request that your personal information be deleted, subject to the legal and licensing retention requirements we must fulfil.
• Right to restrict processing: You may ask us to limit how we process your data in certain situations recognised by this policy.
• Right to object to marketing: You may withdraw consent to receive promotional communications at any time through your account settings or by contacting our customer support.

To exercise any of the above rights, please contact the altra66 customer support team via live chat or email. We will respond within a reasonable timeframe.

Data Retention Period

altra66 retains your personal information for as long as your account is active and for the period required after that to meet legal and licensing obligations and to resolve any outstanding disputes. In general:

• Financial transaction records and identity verification (KYC) data are retained for the minimum period required by our licensing authority.
• Customer support communication records are retained to allow us to provide consistent service and resolve any disputes.
• When an account is closed at the user's request, we will delete or anonymise your data within a reasonable time, subject to applicable retention obligations.

Prohibition for Minors

The altra66 platform is strictly restricted to individuals aged 21 and above. We do not knowingly collect or process personal information from individuals under the age of 21. All account applicants are required to submit valid proof of age during the identity verification process.

If we find that personal information of a minor has been collected inadvertently, we will take immediate steps to delete that information and close the relevant account.

Amendments to the Privacy Policy

altra66 reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When material changes are made, we will:

• Update the "Effective date" shown at the top of this page.
• Display a clear notice on the platform's main page to inform users of the changes made.
• In the case of significant changes, send a notification to the email address registered on your account.

Your continued use of the altra66 platform after amendments to the Privacy Policy take effect will be considered your acceptance of the updated version. You are encouraged to review this page periodically.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the altra66 customer support team, available 24 hours a day, 7 days a week.

Our team provides assistance in Malay and English. We are committed to giving accurate responses and helping you understand how your data is managed.